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  2. Payments and payouts

Payments and payouts

Paying, getting paid with Stripe, receipts, refunds and deposits.

  • Set up payouts with StripeLandlords, hosts and pros are paid through their own Stripe account. Connect it once and Stripe pays out to your bank.
  • Understand Stripe verification and payout holdsWhat each payout status means, why Stripe asks for more details, and what to do when payouts are paused.
  • Add or change a bank accountYour payout bank account is kept by Stripe, not Holuway. Add it while setting up, and change it in Stripe.
  • Get a receiptRent receipts arrive by email. Stays and Spaces bookings also have receipts to download as PDF.
  • Refunds and depositsHow application fees, rent and security deposits are refunded or returned.

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