Why autopay is not available
Autopay needs an active lease and a landlord set up for online payments. The Autopay panel says which one is missing.
When autopay cannot be turned on, the Autopay panel on your payments page says why, where the Set up autopay button would be.
What the message means
| You see | What to do |
|---|---|
| Autopay can be turned on once your lease is active. | Your lease has not started or has ended. Turn autopay on once the lease is active. |
| Your landlord has not set up online payments yet, so autopay is not available. | Pay the way your landlord accepts. Autopay becomes available once they finish setting up payments. |
| Online payments are not available right now, so autopay cannot be turned on. | Try again later. |
Other things to check
- No card option: when your landlord accepts bank payments only, Pay with offers only Bank account.
- No payments at all: in your dashboard, payments show on a lease only while it is active. In a resident portal, Pay rent says Nothing to pay yet until your lease starts.
- No Pay rent in your portal: your property handles payments another way. Ask the office how to pay.
- No Autopay panel: reload the page. If it still does not appear, contact support.